Terms of purchase
General
These terms of purchase apply to the purchase of goods at www.verk.se, which is owned and operated by Verk Projects AB, Folkungagatan 146, 116 30 Stockholm, corporate identity number 559223-8579. Purchases on the website can be made by private customers residing in Sweden who are at least 18 years old or have permission from their guardian. If you order as a company or organization, you can read our terms of purchase for company purchases here.
Contact details
info@verk.se
+46 (0)73-526 92 10
Ordering
An order is placed easily and securely on the website, and you confirm your order when you complete the final step at checkout. In doing so, you also become responsible for paying for your order. You will receive an order confirmation email immediately after completing the order. The order confirmation contains important information that must be saved. If you wish to change something in your order after it has been confirmed, please contact us immediately by phone, and we will try to implement the change. Please note that changes are not possible after your order has been processed, packed and/or shipped.
Price and payment
All prices are stated in SEK and include VAT. Fees for e.g. shipping can be added to your order and declared before the purchase is completed.
You pay easily and securely with us via Klarna Checkout, which is offered in conjunction with our payment partner Klarna (Klarna Bank AB, Sveavägen 46, 111 34 Stockholm, corporate identity number 556737-0431). Upon payment with certain payment methods, a credit check may be necessary. The credit check is carried out by Klarna, and in connection with this, you will also need to provide your personal identity number. In the event of non-payment to Klarna, reminder and collection fees may apply. You can read Klarna’s general terms of use here and Klarna’s personal data policy here.
Card and bank account payment – You can choose to pay for your order with a card or bank transfer, which is carried out securely through Klarna.
Pay later – With Klarna pay later, you receive an invoice from Klarna after your order has been sent. You can read Klarna’s conditions for invoice payments here and here you can read the conditions for monthly invoices
Pay in instalments – Klarna offer payment methods that allow you to pay in instalments. Here you can read Klarna’s account conditions and here you can read the conditions for instalment payments.
Remember that in the case of returns, you must pause your invoice so that reminder fees are not automatically sent out if your return does not have time to be processed before the due date. You do this simply by logging in to your profile in Klarna’s app or at Klarna.se. You can also contact Klarna on 08-120 120 10.
Delivery
We offer free delivery and only within Sweden, so your delivery address must be in Sweden. Before the purchase is completed, the applicable shipping fee for your order will be stated.
Delivery time varies depending on the stock status of the product ordered and can be seen on the product page at the website. Normal delivery time is 2 weeks for stock items, and 6-8 weeks for items that are not in stock. We must deliver orders without unnecessary delays, and no later than 30 days after the order was placed, with the exception of products that have a longer delivery time that appeared at the time of ordering.
If a delivery delay occurs that has a significant consequence for you as a customer, you have the right to terminate the agreement free of charge. If a delay occurs that is out of verk’s control, verk cannot be considered responsible for the delay or liable for damages or compensation, unless this has been specifically agreed between the parties or follows from mandatory legislation.
Verk is responsible for your order until you have physically received it. If you receive your order with clear damage to packaging and/or products, we ask you to contact us as soon as possible and without unnecessary delay. If the delivery does not correspond to the information on your order confirmation, please contact us as soon as possible. We will investigate the matter and if an error has occurred, we will send the correct product or refund your payment, depending on what has been agreed and is possible. The customer does not pay for any return shipping or shipping for a new item in this context.
When delivering products with bulky dimensions, such as furniture, some preparation by you as a customer may be required for the delivery to be carried out. You must ensure that there is a clear road up to and into your plot/home/premises, so that the goods can be unloaded at the address. When delivering to a residential/company address, the delivery must be acknowledged. Thus, the customer must be on site at the address at the time of delivery and be able to present a valid ID document, or a proxy must be on site with both their own and the customer’s ID document. Inside delivery is not included, so at the time of delivery, it is your responsibility to ensure that the delivery can be placed so that it is protected from e.g. wind and rain. Delivery takes place to the property boundary/door.
If your order is sent back to us by the shipping company due to delivery at the address not having been possible, one of the above reasons or because you did not pick up the parcel from the agent, or if you wish to have your order delivered again, you can contact verk. Shipping fees for this delivery will apply.
Right of withdrawal and returns
As a private customer, you have a 30-day right of withdrawal from the day on which you receive your goods. The right of withdrawal gives you the right to examine the goods in a way that does not damage the product and make it unsuitable for further sale. You may examine the item to the same extent as would be considered reasonable in a physical store. The right of withdrawal does not apply to specially made products, e.g. products that are manufactured to your specific wishes. If the goods you return are in a deteriorated condition and this makes them unsaleable, verk may make deductions or refuse to provide a refund depending on the extent of the damage, which is determined in each individual case. If you wish to exercise your right of withdrawal, you must notify us within 14 days after receiving your order. You can choose to use this standard form for cancelled purchases or notify us by email. After you have notified us that you wish to withdraw from the purchase, you must return the product within 14 days.
In order for us to be able to identify your return parcel, we request that you enclose a copy of your order confirmation or delivery note on which your name and order number are shown. Please also state the reason for returning the goods. If the return is made as a result of the wrong item being received or a complaint, we ask you to please state this clearly for faster processing once we have received the returned goods.
As a customer, you are responsible for paying for return shipping, in the same way as you are responsible for the product reaching us in a good condition. The return shipping costs for products with bulky proportions vary, but can be expected to amount to up to 2000 SEK per unit. In order to ensure that the returned goods reach us in a good condition, you must package the product in such a way that ensures that the product is not damaged during transport. We recommend posting the item in its original packaging. If you use a return consignment note provided by verk, you are responsible for the product being returned to us in good condition, which means that the packaging used for return shipping is secure. Other liability for freight risk (e.g. lost parcels) belongs to verk. If you do not use a return consignment note provided by verk, but choose an alternative return shipping option, the full responsibility for the shipment reaching us lies with you as a customer.
If you wish to purchase return shipping through verk, please contact us. We will then return with the costs of the return shipping, which is calculated based on the returned goods’ size, weight and the available return shipping type. After we have gotten back to you with the return costs and possible return consignment notes, the purchase of return shipping becomes binding when your parcel is handed in to/collected by the shipping company and thus comes into their possession.
Returns must be sent to ska: INTRAX AB, Bogårdsvägen 45A, 128 62 Sköndal. Please note that leaving return goods at the address (i.e. delivery that does not take place through a shipping company) can only take place if this has been agreed according to a contract with verk.
We will refund the amount you paid for the goods without undue delay after we have received and processed your return, but no later than 14 days after you have notified us that you wish to exercise your right of withdrawal, provided that we have received the product or proof that the product has been sent to us. The refund is made in reference to the value of the products and, upon return of a complete order, the cost of the cheapest standard shipping method that was available when the order was placed. Any fees for e.g. a shipping method other than the standard shipping method, invoices or return shipment are not refunded when exercising the right of withdrawal. Refunds are always made via the same payment method that was used to place the order.
Complaints
As a private customer, you have the right to complain about a faulty product for 3 years from the date on which the item was received. The right of complaint applies to original defects, transport damage and products that deviate from what was agreed between the customer and verk or that show defects in another way.
If you complain about a defective product after 6 months from the date on which you received the product, it is your responsibility to prove that the defect was originally present. If a complaint is approved, we repair the item to the original condition or replace it with a new item. In some cases, you also have the right to terminate the contract and be refunded the amount you paid for the item. You must always make a complaint about the product as soon as possible and without undue delay after the fault is discovered. Complaints within 2 months from the date on which the defect is discovered are considered to have been made with a reasonable period of time.
If you wish to complain about a product, please contact our customer service before you return the product to us. Customer service will give you further instructions on how to proceed with the complaint process. As a customer, you of course do not have to pay for any return shipping fees or the shipping fees for a new replacement product in the event of a complaint approved by verk.
Reservations
Verk reserves the right to terminate the agreement if the customer has acted in bad faith or for unapproved resale. If there are differences between information on www.verk.se and in other publications, the information stated here on the website takes precedence.
Verk has the right not to fulfill their obligations under this agreement in the event of circumstances that are outside of verk’s control or that we could not anticipate or overcome. This applies, for example, in the event of government measures or failure, new or changed legislation, industrial action, war or threat of war, a blockade, fire, explosion, flood, natural disaster or major accident.
Personal data and cookies
Some personal data and documents on the website will be stored and processed by verk in accordance with current legislation. Verk require these data in order to fulfill their part of the agreement entered into with the customer. Read more about how we process personal data here and how the website uses cookies here.
Disputes
Disputes between verk and customers are tried by the court following from mandatory legislation. In the event that a case is tried by the The National Board for Consumer Disputes (ARN), verk will comply with the board’s decision. If you wish to establish a case, you can contact ARN at: The National Board for Customer Disputes, Box 174, 101 23 Stockholm or www.arn.se. You can also establish a case via the European Commission’s online portal for dispute resolution: http://ec.europa.eu/consumers/odr/.